At DriveMe, we have a rigorous verification process to ensure that all our drivers meet the highest standards of professionalism and reliability. This process includes:

• Thorough background checks, including criminal records and previous employment history.
• Verification of driving licenses and relevant certifications.
• Personal interviews and skill assessments.
• Reference checks with past employers, clients, and guarantors.

Yes, we take the trustworthiness of our drivers very seriously. Our comprehensive verification process is designed to screen for individuals with a proven track record of reliability and professionalism. Additionally, we continuously monitor our drivers' performance through customer feedback and regular evaluations to ensure they maintain our high standards.

Absolutely. Part of our verification process includes contacting previous employers to verify the driver’s employment history and gather information about their performance and conduct. This helps us ensure that the stories provided by our drivers are accurate and that they have a positive work history.

The management fee covers the ongoing support and services provided by DriveMe, including driver management, performance monitoring, and customer service. The processing fee, on the other hand, covers the initial costs associated with the thorough vetting and onboarding of drivers, such as background checks, skills assessments, and administrative processing. Both fees ensure that we can provide you with the highest quality service and support.

Yes, all our drivers undergo a test drive with our experienced evaluators before being assigned to clients. This practical assessment helps us gauge their driving skills, adherence to safety protocols, and overall competency to ensure they meet our standards.

In the unfortunate event that a driver is proven to have stolen property, DriveMe will take immediate action to address the situation. We will work with law enforcement to recover the stolen items and hold the driver accountable. Additionally, we will also provide a replacement driver promptly to ensure minimal disruption to your service.

Handling Vehicle Damages (₦100,000 and Below):

• Cost Sharing: For any damages to the client’s vehicle amounting to ₦100,000 or below, the cost will be shared equally between the driver and the client (50/50 split).
• Driver’s Contribution: The driver’s portion of the damage cost will be deducted from their salary over time.
• Client’s Responsibility: It is mandatory for all clients to have comprehensive insurance coverage for their vehicles as stated in our TERMS OF SERVICE.

In Case of Vehicle Theft:

• Insurance Requirement: Clients are required to maintain comprehensive insurance for their vehicles.
• Information Sharing: We will promptly provide the client with all relevant information about the driver.

Theft of Items from the Vehicle:

• Evidence Requirement: Clients must provide credible evidence of the theft.
• Investigation Process: We will initiate a thorough investigation to determine the circumstances of the theft.